Refund policy
Last updated: September 16, 2024
30-Day Money-Back Guarantee
By opting into the 30-Day Money-Back Guarantee, the following terms must be met to qualify for a refund if your ad does not generate revenue.
Ad Campaign Duration
Ads must run for a minimum of 60 consecutive days.
Minimum Daily Budget
The daily ad spend must be at least $20 per day throughout the campaign period.
Ad Copy and Audience Optimization
- You must use optimized ad copy and target audiences recommended by our platform or approved by our team.
- Ad creatives and copy must be regularly reviewed and refined based on performance data and best practices.
Platform Restrictions
Ads must be run through approved platforms (e.g., Google Ads, Facebook Ads) linked with our platform’s tracking system.
Revenue Tracking
Proper conversion tracking tools must be implemented to monitor ad performance and revenue generation.
Refund Eligibility
- We offer refunds on a case-by-case basis. Please reach out to our customer support team at support@vidx.io within 3 days of your purchase.
- To be eligible for a refund, your request must be made within 3 days of the original purchase.
- Your item must be unused and in the same condition that you received it.
- It must also be in the original packaging.
- Some types of goods are exempt from being refunded. These include downloadable software products or any personalized video content that has already been delivered.
- Refunds are only applicable if, after 60 days of continuous ad runs, the campaign generates no revenue directly attributable to the ads placed.
- The guarantee only covers subscription fees and does not include ad spend or other associated costs.
- Non-Compliance: Failure to adhere to any of the above conditions will render the 30-Day Money-Back Guarantee null and void.
Submission Process
Claims for refunds must be submitted within 10 days after the 60-day campaign period with appropriate documentation showing ad performance and adherence to these terms.
Refund Process
If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within 14 days.
Late or Missing Refunds
Discounted Items
Only regular-priced items may be refunded. Unfortunately, discounted items cannot be refunded.